Ronald Reagan UCLA Medical Center: Billing Nightmares Never End

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The Ronald Reagan UCLA Medical Center handles the billing for my doctor.

The billing has been such a nightmare that I have actually skipped my visits in recent years. I know I should not do this, but I get to where I just cannot stand dealing with the constant baloney of their billing system. I actually have the collection agency ON TAPE telling me my bill is in the clear---and they continue, and continue, to send bills to my house.

I wrote about this in my own Yelp review, and looking at other reviews just now, found this one. It's very informative.

It shows it isn't just me.


Source: Yelp


Marion W. wrote:



**** This review is based off of Medical Billing not the medical treatment received!!!!

I am writing this review after one year of attempts to fix "billing" issues stemmed from services from health care provided for my then five year old daughter.
Prior to visiting UCLA I received preauthorization from my insurance company and determined that UCLA was in network. I work in benefits and ensured that all cost and expenses were determined prior to the visits. As I do not live in California I wanted to be 100% prepared to pay any cost associated to ensure my daughter received the best medical care to treat her epilepsy. Each visit should only cost $20.00.
At the time of treatment I paid all expenses prior to leaving. Several months after completing treatments the bills from UCLA began trickling in. Four separate bills ranging from $500-$900.00 began coming in the mail. Each time I received a bill I was told that the bill was sent to me in error. At first I accepted that as people make errors, however the bills did not stop.

The same bills would be resent. I then called and spoke to a manager in the billing department. Her response made me worried for others that are not savvy in benefits.

I was being billed for the amount that the insurance company refused to pay. After informing her that UCLA is an In Network provider and they are contracted with my insurance company and that it is ILLEGAL to bill patients the difference I was told "Oh, this is an error."

I was informed by the manager that their billing system is inadequate and unable to tell the difference between what is owed and what is not owed due to the insurance company. The system just generates bills and sends to patients. She informed me that his is an ongoing problem and has been for years. They are hopeful to get a new system. I then asked them about the people that do not know and pay the bill, would you or someone in your department see that the amount should have not been paid would reimburse them the amount? She said "No, there is no way to find this out". I then asked if I or others simply ignored the bill, would we be sent to collections? Answer:" YES"!

UCLA is billing people illegally and hiding behind their bad system. People are paying bills that they do not owe and people are being sent to collections for bills they are not responsible for. This is unethical and fraudulent.

Around June 2012, I filed a formal complaint against them through my insurance company. I received a prompt reply and apology then too.

Yesterday January 8, 2013 I received another bill from UCLA for $848.13. I called and was told "Oops, you should not have received this bill. It was an error within our billing system." When will this end?